YOUnique4Europe - Mapping and presenting your unique personal and social competences for better employability in a digital world
ERASMUS+ : 2019-1-DE02-KA202-006119


The soft skill communication describes your ability to openly and honestly share information in a way that creates mutual understanding about thoughts, intentions and ideas between all parties involved. It is about giving information as well as ordering and receiving information. Communication can take place both verbally and non-verbally as well as via different channels (face-to-face, email, social media etc.).

Communication is about listening and giving attention to others as well as understanding and reasoning the information received.

Synonyms:     Conversation, contact, transmission

Sub-Skills:      Receiving, giving, ordering information, listening, storytelling,   
                         reasoning, inspiring others, motivating others

To demonstrate communication,
Nora suggests you:

  1. Ask questions and repeat back what you heard to make sure everyone understands
  2. Give attention to what other people say and do not interrupt another person at inappropriate times
  3. Be an active listener by focusing on the speaker, avoiding distractions and by preparing questions, comments or ideas to thoughtfully respond
  4. Adapt your communication style to the audience and consider the most effective format to communicate
  5. Adjust your speaking voice to be heard in a variety of settings

Examples - Communication

Luna runs ten childcare nurseries and wanted to get staff across the group engaging and communicating better with each other to share good practice. To this end, Luna introduced the staff an app called "Community".

Community replaces static web pages and posts with highly personalised, bite-sized chunks of information presented on “boards” displaying relevant “cards”. These communicate quick stories and are far better at connecting people across teams. Luna's team members love using it.

Rania has returned to work after a week's vacation. She heads to her office and cringes when she turns on her computer. Her email inbox shows 165 messages waiting for her reply as well as a bunch of voicemails. Rania sighs and realizes there is no escape from workplace communication.
Workplace communication is the transmitting of information between one person or group and another person or group in an organization. It can include emails, text messages, voicemails, notes, etc.

The European Commission's support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.



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